If you believe that the parcel you sent might have been lost in transit, we advise that you check whether or not your parcel has passed it’s expected delivery date. You can find your estimated time of delivery here. To be eligible for a loss claim: - You must notify us within 28 days from when the parcel was collected. In both cases, you’ll want to check the lost and found bin. Postal Service, that would be the Mail Recovery Center (MRC) in Atlanta, its official lost and found department. Known at one time as the Dead Letter Office, the Mail Recovery Center works to reunite undeliverable packages and letters with either sender or recipient. Lost Parcels We are sorry to hear that your parcel has been lost. Please use the track and tracesystem to see if it has been found. If it still has not been located, please visit our making a claimpage where you will find help and information about how to proceed in making a claim.
If you recently ordered an Amazon, you may notice your order has an “expected delivery date” and not an exact delivery date. After selecting track package, you may receive a message similar to below.
Your package may be lost
Package are rarely this late and we’re sorry yours still hasn’t arrive.
You can wait another couple of days or sign in to view more options.
You may also see the package was shipped with AMZL_US or Amazon Logisticsand contain a tracking number. You can only view the status of the tracking number by clicking details in your order details because the tracking number is internal to Amazon. Amazon Logistics delivery service may have shipped your order via pony express, messenger, or drone.
If you select Contact Us, you may see another screen Where’s My Package? Followed by an Amazon message.
Occasionally packages arrive a day or more after they are expected, but it looks like something may have gone wrong here.
If you have not received your package at least 3 days after the expected delivery date, we suggest you request a refund at the next screen after selecting contact us. You should immediately receive an email from Amazon accepting responsibility and promising a refund within 2-3 days.
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We're very sorry that your package has not yet arrived. At this point, we can only presume that the package was lost during shipping. As the item(s) is/are unavailable for replacement, we've requested a refund for the full amount of this shipment, including shipping costs.
This refund should go through within 2 to 3 days and will appear as a credit on your next credit card billing statement. Any portion of your order paid by Amazon gift card will be credited to your gift card balance and will be automatically applied to your next order. You can view gift card balance from Your Account.
You may view your refund by clicking the 'Your Account' link at the top of our web site, then clicking 'Go!' next to 'open and recently shipped orders.' Completed refunds will appear at the bottom of an individual order's summary page.
If the original package should eventually arrive, please let us know by visiting us here:
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All else fails, login to your Amazon account and contact Amazon directly here.
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Millions of packages are delivered across town and across the world every day. In almost every case, packages get to where they’re going with no problems. The US Postal Service, FedEx, UPS, and other major parcel delivery services pride themselves on accuracy and timeliness. But sometimes packages do go missing. From the consumer’s point of view, it seems that these packages have entered some kind of black hole. But what really happens when a package is lost?
Lost Parcel Fedex
How It’s Supposed to Work
To understand why a package might go missing, let’s start by addressing (no pun intended) what happens when a package gets where it’s going with no problems at all. For this section, we will use the example of UPS. However, FedEx has a similar system.
How UPS Works
When you hand a package to UPS, it has a label with a barcode on it. If you are scheduling a pickup, you will have to enter information about the size and weight of your package into a computer, as well as its destination and a few other details. You can then print a label that has some information printed so that humans can read it (such as the destination address). All of the information provided, including destination and the other details, are encoded into a barcode on the lable that is readable by computers. If you drop off your package at a UPS store, the process is similar, though the UPS store employee may help with the packing and data entry.
Once the package is picked up, it travels by truck to a regional sorting facility. There, UPS workers will scan each package and sort them into groups depending on their destination. If the destination is less than 200 miles away, the package will travel by truck. If it is more than 200 miles away, the journey will be by air.
UPS and The Big Sort
Packages that will journey by air are delivered (by air or by truck) to Louisville, Kentucky, home of UPS Worldport, a huge package sorting megaplex. (FedEx has a similar hub in Memphis, Tennessee.) Worldport is huge. Its internal space could hold more than eight football fields. Its perimeter is more than 5 miles.
Cargo is unloaded from the planes and sorted into categories of “smalls” (mostly envelopes), regular 6 sided boxes, and “irregs” (everything else). Packages in each of these categories are placed on a separate conveyor belt with the label side up, so it can be scanned by computers. The packages then go into the maze of conveyor belts that is Worldport. For about 15 minutes, each package travels through Worldport. Along the way, computers scan the barcode and direct its path so that it eventually ends up in a large canvas bag or container with other packages going to a similar area.
From there, the packages destined for a similar area are loaded into giant shipping containers that are domed to fit the inside of an aircraft’s hull. The aircraft takes the packages to a regional airport hub. The packages are scanned again, and packages going to a similar area are sent by truck to a regional sorting facility. From there, UPS employees scan each package with a small handheld computer and place it on a specific truck. The scanner even tells them where in the truck to place it, so that the driver can more easily locate the package when it reaches its destination.
Trucks are given computer generated routes created to balance delivery time and fuel efficiency. UPS routes famously eliminate as many left turns as possible, even if it means making the route longer. This reduces the chances of an accident and eliminates time and gas wasted while waiting for a gap in oncoming traffic. Once a package reaches its destination, the UPS driver retrieves it from the truck and delivers it, scanning it one last time and getting a signature when necessary.
The Magic of the Label
The whole sorting and delivery process is made possible by the shipping label. Specifically, the barcode that encodes the information so that is can be quickly read and interpreted by a computer is the key to accurate delivery. This is what allows UPS and other shippers to offer parcel tracking. Each package has a tracking number embedded into its barcode. At each location a package is scanned, time and location are uploaded into the cloud. When you enter a tracking number, you are requesting the scanning information associated with that package, which can tell you the last place it was scanned and when. The barcode is read by computers and scanners throughout the package’s journey, telling the humans and machines who encounter it along the way exactly where to send it.
In this interesting case, a woman placed a label for FedEx on her package, but dropped it off at a UPS store. The way that information is encoded into a barcode can be specific to a courier, so this may have made it difficult for UPS to scan and forward her package. The package disappeared and could not be found by UPS or FedEx. However, with help from TrustDALE, her package was delivered, nearly 50 days after it was first dropped off at the UPS store. Check out her story here:
The Label Breakdown
The label plays a major role in directing a package, but that’s also where the breakdown can occur. Because the package’s trip is guided by its barcode, if the barcode is obscured it can send the whole process to a screeching halt. The barcode could become unreadable for any number of reasons. If the shipping label becomes damaged, it could make it impossible for computers to scan the barcode. The worst case is if the label comes off of the package completely, leaving it with no information at all. It is also possible, though unlikely, that a package was placed with the barcode in the wrong direction at Worldport, though this rarely happens and is easily remedied.
What Happens When You Can’t Read the Label
What happens when a barcode becomes unreadable depends on how badly the shipping label is damaged. Any package that cannot be scanned will stop its progress at whatever facility has it at the time it becomes unreadable. From there it will be placed in a storage space for unreadable packages. The best case is if there is a separate, readable return address. In this case, that package can be returned to the sender or the sender can be contacted to provide more information.
If the package has no readable label, it goes into the pile of lost packages. If a claim is made, the package has to be located. The sender or receiver (whoever makes the claim) will provide the size and weight of the package. From there, employees have to sort through the lost packages pile and find the package based on size and weight. This can be a slow process, sorting through thousands of packages. The process usually takes minimum of 7 days. If the package cannot be located after 10 days it is officially deemed lost.
What Happens to Parcels That Are Never Claimed
Parcels that have no discernable address and are not claimed don’t just sit in a pile forever. After a certain period of time, they are collected and removed from storage. This can take a number of forms. Sometimes, the items in the packages are auctioned off. In other cases, items may be dispersed among employees. There has been some controversy over this method, such as when very valuable items go up for auction.
What to Do When You Think Your Parcel is Lost
The first thing to do is to file a claim as soon as possible. This gives the courier the maximum amount of time to find your lost item and makes it easier to find, since the item hasn’t gone far. Another option is to purchase insurance on your package. If you are shipping a high value item, this is a very good way to protect yourself against a potential loss. Of course, millions of packages are shipped all around the world every day, and most reach their destinations safely and on time. Lost packages may be a frustration, but they are a very rare exception to the norm.