If your Mac or MacBook won’t shut down when you use the Shut Down from the Apple menu and the only way you close the machine down is to press the power button on your Mac, then perform both an SMC and an NVRAM reset to clear out the root problem. Again, open Finder, click the General tab, check to see if the “Show this device when on Wi-Fi.” option is selected. If this option is selected, unselect this, then click Apply. When you are done, try to shut down your Mac again. If this does not solve your problem, then continue.
Make your Mac invincible
After summer comes macOS. This long-standing tradition started by Apple is the most exciting moment of the year — seeing your Macs improve and gain new bells and whistles. In 2019, we're welcoming Catalina, the 10.15 version of macOS named after Catalina island in California. Apparently, it's hot.
The operating system boasts a whole lot of new macOS features like Sidecar, iOS apps porting, and major Photos update. To try the features right away, you can install Catalina from the Software Update tab.
However, be prepared for some troubleshooting. The acquaintance with the new macOS doesn't always go smooth — and with macOS 10.15 deeming support for lots of software, many things will not go smooth. We've collected the key macOS Catalina issues you may encounter, along with the ways to fix them.
macOS 10.15 Catalina problems and their fixes
Giving up Catalina is a decision you can choose to make. But before rolling back, ensure you use every bit of advice as to how you can fix the common problems. Sometimes, a quick fix can solve your concerns.
Get macOS problem fixes on Setapp
Beta or not, you can safely install any version of the new macOS. Setapp and its 150+ apps will solve every Mac concern you have.
Problems with macOS Catalina you can solve:
macOS 10.15 Catalina won't install
This is the classic problem that arises with every macOS release: The installation won't start or you face the 'Catalina installation stuck' problem — when it freezes and you see no progress on the install. No matter how many times you start over, you keep getting an error trying to install Catalina.'
How to fix:
- Apple recommends to reset SMC. Shut down your Mac, and hold Shift + Ctrl + Option + Power button for about 10 seconds, with your cable plugged in. Click on the power button and wait for your Mac to start up.
- Try resetting NVRAM or PRAM. Shut down your Mac, and hold Option + Command + P + R for about 20 seconds. Wait for your computer to restart.
- Reinstall from macOS recovery. Hold Option + Command + R to reinstall. Once you see the startup screen, start the installation again.
- Some users reported they were prompted to enter administrator password several times to complete the installation. So it might be something for you to try as well.
- In most cases, macOS Catalina cannot be installed on Macintosh HD, because it doesn't have enough disk space. If you install Catalina on top of your current operating system, the computer will keep all the files and still need free space for Catalina. So the easiest fix would be to clean up your system with CleanMyMac X before upgrading. All the system junk, app leftovers, and unneeded files will go away in a minute.
- Backup your disk and run a clean install. This will wipe away your current system files, leaving space for macOS Catalina — so yes, this option is for the brave. If you use a solid backup solution, you'll keep your data safe, though. Get Backup Pro is a nice way to do it — unlike Apple's Time Machine, the app allows running bootable backups.
Say you've cleared up and backed up your disk. But your Mac still gets stuck at the installation and shows 'not enough space' error, so you can't get out of the cycle. In this case, there's another fix you can try:
- Reinstall Mojave. No worries, this won't delete your disk. Reboot your Mac and hold Command + R to enter the Recovery Mode. Click Reinstall macOS.
- Restore from your backup. If you have a Time Machine backup, enter the Recovery Mode again and select 'Restore from Time Machine Backup.' Select the backup from the list and restore your files. Check out how to use apple time machine.
Some users also report they tried to reboot into Safe Mode and take the installation from there; the others used a newly created admin user — but most attempts have been unsuccessful.
We must agree that macOS 10.15 is one of the slowest systems in terms of installation. But if you use the hacks described above and have a little patience, you'll be able to get to the 'Catalina installed' point.
Find more information about how to update mac os the right way.
If you can't login after upgrading to Catalina
There's a known problem of failing to login after the installation. Unfortunately, the only way to fix it — at least for now — would be to roll back to Mojave:
- Clean up your Mac with CleanMyMac X and backup your data.
- Save passwords to ensure you don't lose license keys and settings.
- Create a bootable installer of Mojave (after Catalina goes public, you can download Mojave here).
- Delete macOS Catalina: Apple menu > Restart > Command + R > Disk Utility > your startup disk > Erase.
One of the things Mac users are particularly excited about is the new Sidecar feature. It comes as a handy solution for those wanting to expand their workspaces. You can either mirror your Mac's screen to iPad or use your iPad's screen as an extension of a Mac.
If the only reason you're here is because you want Sidecar, we have to warn you it might not work with your new macOS. Reddit is full of user reports about the feature unavailable on macOS Catalina. Most likely, this is the issue of compatibility.
How to fix:
Here are the ways to fix Sidecar problems:
- Get the new iPadOS 13. Unfortunately, macOS Catalina doesn't work with iPadOS 12. So basically, you have to use the recent operating systems if you want to try Sidecar.
- Make sure your Mac is one of the compatible devices. Sidecar works on:
- 2019 Mac Pro
- Late 2018 Mac mini +
- Late 2018 MacBook Air +
- 2017 iMac Pro
- Mid 2016 MacBook Pro +
- Early 2016 MacBook +
- Late 2015 iMac +
- Try connecting your iPad with a cable. With Sidecar, you should be able to connect your iPad wirelessly. If this doesn't work, the cable might solve the issue.
Battery drain on macOS Catalina
Many of the previous macOS releases were known for battery life concerns — greedy apps, Safari and Chrome draining battery, or power-saving not working. There has been no major battery drain issues reported by the Catalina users so far.
How to fix:
Just to make sure you don't encounter the problem as well, here are a few precautions:
- Check for apps that use significant energy. For a quick insight, check Apple's in-built Activity Monitor. It shows the 'Energy impact' for every application — calculated based on CPU, network usage, and other factors.
- Have a solution for battery health monitoring. iStat Menus is a perfect fit if you need detailed analytics on disk activity, CPU usage, battery life, memory load, and much more. The app shows all the data right in your menu bar. Plus, you can customize what's being monitored flexibly.
- Use Screen Time to limit the use of apps. This is the brand-new app on macOS Catalina, which helps you live a healthier Mac user life. Set time limits for the use of specific apps or app categories and schedule downtime. The main goal is to track how much time you spend on the computer, but you can also use it to optimize battery life on Mac.
Apps not working on macOS Catalina
In the attempt to speed up your Mac's performance, Apple is killing 32-bit app architecture with the release of Catalina. This means you have to switch to 64-bit, for good. You might see the messages like this when trying to launch an app:
The chances are it's one of the oldies.
How to fix:
CleanMyMac X can pretty much solve every app problem on macOS Catalina.
Uninstall all 32-bit apps in a click
No more digging through the settings. Download CleanMyMac X and batch uninstall every outdated app on Mac.
- Use Updater to search available app updates. Maybe the app is not working, because it needs upgrading. If you've missed the update notification, you won't know about this. To solve the issue, CleanMyMac X will show you the full list of apps with available updates from developers. The best thing is you can run a batch update right in the app.
- Uninstaller gives you an easy way to reset or get rid of 32-bit apps. The Apple way of checking for 32-bit applications is quite easy: access About This Mac > System report > Applications. However, once you find apps with the outdated architecture, you'll have to go and uninstall each of them separately. The Uninstaller feature in CleanMyMac X simplifies things for you — filter by 32-bit and get rid of each of them.
- If there's no particular reason an app misbehaves, try resetting it. Guess what, CleanMyMac X has it covered too. In Uninstaller, click on the arrow button next to the app and choose Reset. As easy as that.
While app notarization takes time, you can expect many apps being unavailable after the release of Catalina. This doesn't mean they are gone for good, though. Contact developers or follow official developer announcements to find out about compatibility plans.
OneDrive client problems on Catalina
Due to Catalina's new security settings, Microsoft's OneDrive may have a problem accessing your drive — even if you allow a full access. This is because macOS 10.15 comes with two disk volumes by default.
How to fix:
There are no surefire fixes just yet, but you can try to troubleshoot OneDrive by setting it up from the very beginning. This worked for some users, according to the Reddit discussion:
- Unlink your account and quit OneDrive.
- Remove OneDrive client from your Mac and delete the folder.
- Set up OneDrive again and make sure you allow full disk access in Security & Privacy.
iCloud problems on macOS Catalina
The most common issue with iCloud is that users are unable to download their folders. You can try downloading iCloud files separately — but that's going to be a pain if you have an extensive library.
How to fix:
The best fix would be using Forklift app for your file management. The app is Catalina-ready and allows connecting local drives, Dropbox, iCloud, and tons of other storage sites.
If you're setting up iCloud, there might be another issue standing in your way: Not being able to agree to the Terms and Conditions. The window will just keep popping up on your screen. An easy way to fix this would be to access System Preferences > Internet Accounts and then click on the iCloud icon. You'll see a static Terms and Conditions window — click Accept and you're good to go.
Replacing iTunes on Catalina
The new macOS 10.15 brought along the end of iTunes and the birth of the new Music app. Basically, it looks the same — but with music-only content. There's a huge difference for people who rely on syncing Apple Music with third-party apps. The new app doesn't support XML file support, which makes playlist syncing impossible across many apps. So if you use Apple Music for DJing, you'll definitely have a problem.
How to fix:
The only fix to suggest here would be to stay away from Catalina if you need your XML apps to work with iTunes.
Music library issues
New Music app keeps freezing
There have been reports about the new music app freezing on Mac. Well, it's the first splitting of iTunes, so it's no wonder it doesn't go smooth. In most cases, your Mac will keep showing the 'library updating' status.
How to fix:
- Create a backup of your entire music library.
- Move your music out of the music folder.
- Go to ~/Library and remove every file related to 'Music' and 'iTunes.'
- Delete music caches in ~/Library/Caches.
- Restart your Mac and try to access the library again. It should be working now.
Memory usage problems with Apple Music app
Another problem you may come across is the Music app eating too much of your space. One user wrote the app used over 30GB of memory on his Mac.
How to fix:
Apparently, the problem is related to the memory management of Album Art. It is getting better, though. According to user reports, memory usage goes back to normal after restarting the app.
Mail search is broken
According to forum posts, your mailbox might get pretty messy after the upgrade — with no search functionality whatsoever. So if you try searching by keywords or recipient/sender name, the app will keep showing the numerical number of results. The reason could be the new Spotlight integration.
How to fix:
- Open System Preferences > Internet accounts and remove your mail account.
- Restart your computer and once again add your mail account to the app.
- Try searching through your emails — it should be working now.
There have also been some early reports about emails missing from the Mail app — so you might want to wait for it to get fixed before upgrading, especially if you rely on Apple Mail.
Slowing down and overheating macOS Catalina problems
So here's the thing: macOS Catalina should be faster than Mojave. 32-bit architecture was one of the things slowing an operating system down. It's gone, and so are the issues with slow apps. Unfortunately, you can expect your Mac go slow and overheat anyway.
How to fix:
- Too many login items often cause your Mac to go slow. To eliminate the problem, disable apps from launching at startup. Go to System Preferences > Users & Groups > Login Items. Check the apps you don't want to run at startup and click on the minus button.
- Reset SMC. This is a universal fix that helps solve the issues with overheating, battery life, slow Mac, and more. The process is pretty simple and doesn't impose any risks of losing your data. To reset, shut down your Mac, but leave a charger plugged in. Hold Shift + Ctrl + Option + Power button for about 10 seconds. Click on the power button and wait for your Mac to start up.
Dock disappearing on macOS Catalina
On the Apple forum, people mentioned Dock disappearing from their screen after upgrading to Catalina. The nature of this mistake is unknown — some users connect it to PRAM resetting, the others say they had the issue when trying to work across two screens.
How to fix:
Try Option + Command + D. If it doesn't work for you, do the following:
- Go to Settings > Dock
- Change the Dock's size so that it starts flickering
- Change the hide/show settings
- Customize the Dock's position on screen (you can do it randomly).
- Close the window and check whether it's working now.
Mac Not Shutting Down Catalina
Internet not working after upgrading to Catalina
If you're putting macOS 10.15 over your current system, you're likely to encounter Internet connection problems.
How to fix:
The radical way would be to clean install macOS Catalina — it's healthier for your Mac and will probably fix the issue. If you're not ready to take a risk, try rebooting your Mac.
There has been a user report saying that Sophos caused the problem of network connection. So uninstalling it may be a fix as well.
Bluetooth not available on macOS Catalina
Well, that's a problem. Definitely a huge one if you use AirPods. Deleting your Bluetooth.plist files might be the way to solve this.
How to fix:
- Open Finder > Go > Go to Folder
- Type Library/Preferences
- Find a file with the name 'com.Apple.Bluetooth.plist' and delete it.
Safari extensions not working
While Apple is trying to transition to iOS-compatible extensions, it gradually deems support for many web extensions formats. On Catalina, you'll face the problem with .safariextz files not working.
How to fix:
Macbook Shutting Down Randomly
Just like with 32-bit apps, there's no way to fix the missing extensions. If you can't find a good alternative, you can switch to Chrome or another browser.
Storage filling up too fast
If you notice unusual storage filling up progress, this might mean your Mac captured too many redundant files during the Catalina installation. In most cases, these are APFS files and Time Machine backups.
How to fix:
If you can use a good Time Machine alternative like Get Backup Pro throughout the upgrade, do it. Otherwise, you can remove Time Machine leftovers after installing Catalina with CleanMyMac X. In the Maintenance tab, select 'Time Machine snapshots thinning,' and run a cleanup.
To remove snapshots manually, use the following Terminal commands:
- To view the list of snapshots:
tmutil listlocalsnapshots / tmutil listlocalsnapshots /System/Volumes/Data
- To delete snapshots:
Here's a quick review of all mentioned fixes, which you can take with you:
Is macOS Catalina stable?
Shutting Down Macbook Pro
The short answer is yes — if you use it right. So before you decide to downgrade back to Mojave, make sure you've done the following things right:
- Backup your Mac with Get Backup Pro or any other reliable tool before running an installation.
- If you still need some of the Mojave functionality that won't be available in Catalina, install the new macOS on partition.
- Make your Mac as clean as possible before upgrading.
- Get iPadOS 13 if you want to use the Sidecar feature.
- Get rid of 32-bit applications, even if this means killing your darlings.
- Backup your Music and then empty the folder along with music-related Library caches. The new Apple Music app is still pretty much unpredictable, so you need to ensure you don't lose your playlist.
- CleanMyMac X is a solution for many Catalina issues, so you need it — badly. To cut the cost, you can get it through Setapp and receive extra tools like Get Backup Pro and Endurance.
If you want to dive more into macOS Catalina bugs fixed, check out the Reddit discussion.
On this page, you'll get:
Many Mac users have reported the same problem: Mac stuck on the login screen, even for the macOS Big Sur.
Commonly, Mac like MacBook Pro stuck on the login screen may because:
- The mouse won't move and you can't type in your login password
- Mac freezes at login screen with a spinning wheel
- Mac doesn't accept the right login password
- You forget the login password and type the wrong one
Usually, a force and hard reboot might fix the problem. If not, the solutions are usually more complicated.
And there's a high risk of data loss when Mac stuck on the login screen. So, you'd better recover your data from your Mac first.
Then, confirm your situation and try the solutions in this post to fix your Mac that can't load past the login screen.
How to prevent data loss when Mac stuck on login screen?
You can watch this video to learn how to recover files from a Mac or MacBook that stuck on the login screen and won't boot up.
To recover data from Mac that won't load past the login screen, using data recovery software is the only way if you have no backups.
iBoysoft Data Recovery for Mac (Support Apple Silicon M1 Mac and macOS Big Sur) is highly recommended.
This data recovery software would be helpful to recover data from the Mac that can't log in. And for safe and quick data recovery, it's required to run iBoysoft Data Recovery in macOS recovery mode.
Don't want to read the detailed data recovery steps? Please watch the above video.
Two situations your Mac/MacBook gets stuck on login screen
Before you go further, you should know there are two kinds of Mac login stuck situations. It depends on if you have enabled FileVault to encrypt your startup drive.
1 Mac won't load past login screen after entering password
It happens to users who encrypt the system drive. You'll be asked for a password before you see the progress bar. Then, the loading bar may stop somewhere between 50% and 75%, or even 100%.
Your Mac won't let you log in with the right password because of a Kernel program incompatibility, file system corruption, or some core data lost.
In this case, the password is usually accepted, and you need to check this post: Mac is stuck on loading screen for a solution.
2 Mac won't accept password or you can't enter password in sign in screen
Another case is that the startup is not encrypted by FileVault or APFS feature.
Assuming that you use a MacBook Pro, you'll see the loading bar first. But the MacBook Pro's login screen may not appear or gets stuck. MacBook Pro won't accept password but freezes with a spinning wheel or you are unable to type in password. Even in the macOS Recovery, Mac also won't accept your password.
This MacBook Pro stuck on login screen issue is usually caused by software conflicts, frozen software, or configuration errors. It happens especially after you update to macOS Big Sur.
What to do when Mac won't load past login screen?
Anyhow, no matter what situation you've run into, these methods would help you fix the Mac (like MacBook Pro) stuck on login screen issue.
Solution 1: Bypass Login items at startup
In some cases, it's software that stops you from getting to your Mac. Then, you can try these steps to sign in your iMac or MacBook.
- 1. Start your MacBook normally.
- 2. On the sign in page, enter the admin account and password if you can, but DON'T click on Log in immediately (in case of a login loop).
- 3. Press and hold the Shift key to stop frozen apps launching. And then, you can click on the Login button.
Solution 2: Boot your Mac in Safe Mode
Booting Mac into Safe Mode will only launch necessary programs. It's efficient to isolate incompatible software and repair some errors when Mac login window not responding.
To boot an Intel-based Mac into Safe Mode:
- 1. Press and hold the Shift key while tapping the power button to restart your Mac.
- 2. Release the Shift key till you see the Apple logo and loading bar.
To boot an Apple Silicon M1 Mac into Safe Mode:
- 1. Completely shut down your Mac and wait 10 seconds around.
- 2. Press and hold the power button until you see the startup disk icon and gear icon with Options.
- 3. Press and hold the Shift to continue booting M1 Mac to Safe Mode, then try to uncheck login items.
If your Mac loads successfully in Safe Mode, try to uncheck login items in Users & Groups. Click the Apple icon > System Preferences... > Login Items.
Sometimes Apple computer won't let you login to Safe Mode because FileVault is enabled. You could decrypt your startup drive temporarily by booting Reset Password Assistant. This makes Safe Mode be able to check and repair errors before the login window appears.
If you succeed in turning off FileVault, you can restart your Mac normally. Then you can see if it brings up the login window. But if the progress bar is stuck underneath the Apple icon, you can try Safe Mode again after turning off the FileVault.
Solution 3: Reset NVRAM / PRAM
NVRAM, as well as PRAM, is a small amount of memory that your Mac uses to store certain settings and access them quickly. Thus, whenever your Mac is not booting up, you can try to reset the NVRAM / PRAM.
Now, restart your Mac and simultaneously press Command + Option + P + R keys for about 20 seconds until your Mac restart automatically.
NVRAM is available on M1 Mac, but it automatically runs during startup and automatically reset the NVRAM if needed.
Solution 4: Boot your Mac into macOS Recovery mode
Mac could stuck on the login progress bar in a normal startup. But if you can boot into macOS Recovery Mode, you could troubleshoot this issue more easily.
Recovery mode, sometimes called sigle-user mode, is a lite built-in macOS utility to check and repair some system issues.
To boot into macOS Recovery Mode:
Booting M1 Mac to macOS Recovery Mode is different from the following steps for Intel Macs.
- 1. Press and hold the power button until the Mac turns off.
- 2. Restart the Mac and immediately press and hold the Command and R keys.
- 3. Release those keys when you see the loading bar.
Mac Recovery Mode Not Working, How to Fix?
Occasionally, macOS Recovery mode may not work on your MacBook Pro, Mac mini, MacBook Air, and iMac. Read this post to check what you can do. Read more >>
If you successfully boot into macOS Recovery Mode, you'll see a macOS Utilities screen. (In some old system, it's called Mac OS X Utilities.) Then, you can do several things to fix the Mac stuck on login screen issue.
1. Repair the startup drive in Disk Utility
Probably, the Mac won't past the Apple logo or login screen because of file system or disk errors. Fortunately, you can check for and repair errors with the built-in tool First Aid.
2. Reset password
Mac could be stuck on the login screen after you forget Mac's password. If you've entered the wrong password too many times, the system could be locked. Then the Mac won't accept the password even it's the right one.
In this case, you should reset your password first. Apart from other ways, resetting your login password via Terminal is a common way.
- 1. In macOS Recovery mode, open the Terminal by clicking Utilities > Terminal in the top menu bar.
- 2. At the Terminal prompt, type resetpassword, and then hit Return / Enter.
- 3. Follow its onscreen wizard to reset the password.
With the password hint, you can change the password of a non-encrypted account. Then you can restart your Mac and log in to your Mac again.
3. Check and fix user preference settings
Sometimes, the .plist files related to user preferences could be changed. Then, your login information would not be accepted.
In this case, you can use the mv command in Terminal to rename the preference folder. And you can troubleshoot and nuke the problematic .plist file easily.
The other times you can't log in to the Mac just because the access to the user directory was changed. You can run chmod to change the access permission.
4. Reset launch services database
If the Mac gets stuck on the login screen and won't accept the password, you can remove the .csstore file ( a launch services database) in Terminal and fix the problem.
- 1. Open Terminal in macOS Recovery mode.
- 2. At the Terminal prompt, type the following command, and then hit Return / Enter.
- 3. Remove every .csstore file you can find by rm command.
Hopefully, you can log in to your Mac after a rebooting.
5. Reinstall macOS in macOS Recovery mode
If you see a folder with question mark on the Mac, or get stuck at 'Create a computer account' on your M1 MacBook Air or M1 MacBook Pro, you can simply reinstall macOS to reset your Mac that can't log in.
But reinstall macOS may make your important data loss, you'd better recover data from your Mac before reinstalling macOS.
• How to reinstall macOS on your Mac
• How to reinstall macOS Big Sur on M1 Mac
This will be helpful especially if you need to downgrade from a recent macOS Big Sur update to macOS Catalina.
How to Reset your M1 Mac when it stuck on login screen?
Ways to factory reset your M1 Mac mini, MacBook Air, and MacBook Pro and reinstall macOS Big Sur when the Mac frozen at login screen. Read more >>
Whether your Mac won't let you in with the right password or you even can't enter a password, this post will give you solutions. By the way, don't neglect data recovery when your Mac stuck on the login screen. Or, you'll face permanent data loss.