Macbook Pro 16 Inch Keeps Restarting

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My MacBook pro just restart randomly. I did some research about kernal panics but I did everything even reinstalling the os. I'm not sure if the problem would be a bad board or memory causing it to restart. I check the hard drive. No problem there. I tried doing the starting up with the D key but that doesn't work at all unless I press option.

My new 16-inch Macbook Pro has been restarting consistently when it's plugged into an external monitor and goes to sleep. Stepping away from it for a couple hours or overnight it's always restarted. When I open the laptop to restart it and log back in, there are mentions of the graphics being at fault in the logs. Running Catalina 10.15.5. Did anyone succeed in installing Mojave on the MacBook Pro 16”? It ships with Catalina but my corporate requires Mojave to connect to the corporate network. I followed the instructions here but once I select booting from the Mojave external drive I get a “forbidden” icon and the system shuts down.

Make an appointment at the Apple Genius Bar for service. If you need to find an Apple Store - Find a Store - Apple. Also, see How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD).

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Jan 6, 2020 11:10 AM

After a number of MacBook Pro users complained about their computers randomly shutting down, Apple officially acknowledged the issue and offered an unusual way to fix it.

Macbook Pro Restarting Loop

The problem is with the 2019 13-inch MacBook Pro computer with two Thunderbolt 3 ports (although I wouldn't bet it's limited to that model; more on that later), which 'randomly turns off even though the battery shows a remaining charge.'


For more on the symptoms, check out this thread on MacRumors. I can describe it from personal experience, because it's happening to me, too: With my MacBook Pro's battery discharging, during normal use (so, nothing CPU-intensive like gaming or rendering a video) it just shuts down when it gets to about 20-30% battery.

The difference is that, in my case, it's a 2017 13-inch MacBook Pro with four Thunderbolt 3 ports, and it's a rare occurrence, whereas it seems to be happening quite often for some users of the newer machines. Obviously, my MacBook Pro could be suffering from a different issue altogether, but it is quite similar to what other users are describing.

SEE ALSO: Holy crap, the maxed out 16-inch MacBook Pro costs $6,099

16 Inch Macbook Pro

Macbook pro 16 inch keeps restarting

Macbook Pro 16 Inch Keeps Restarting Using

In any case, Apple's advice on how to fix it is as follows: Get your MacBook Pro's battery to less than 90 percent, connect it to the power adapter, quit all apps, close the lid (which should put the laptop in sleep mode), and let it charge for at least 8 hours. Then, update to the latest version of macOS.

Macbook Pro 16 Inch Keeps Restarting Screen

If the problem persists, Apple says, contact Apple support.