Parcel Collection From Home

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Two simple options, one great returns experience


Our Hermes Courier Returns option allows you to add a personal touch to your returns process with a local courier doorstep collection.

Parcel Collection From Home

Parcel Collection From Home Hermes

Your customers simply contact you directly to arrange a collection.

Share this Consumers can now send packages through Royal Mail without leaving the house, as the firm launches a new collection service meaning parcels can be picked up from people's homes at a cost of 72p each. Royal Mail will now pick up people's parcels as well as delivering them as part of its new 'Parcel Collect' service. Once the items are in your basket, select the “Arrange collection” option. You can then add the collection details, select the day of your collection and proceed to checkout as normal. Print your label yourself at home and affix to your parcel, ready for collection. Buy Postage Already have your label? If this is a one-off parcel, maybe it's a care package to a loved one, an old cardboard box that snugly fits the size of your items is perfect. Just make sure whatever material you use when sending a parcel from home is strong enough to sustain a little bump or tumble as it gets placed on a conveyor belt at the depots.

And we do the rest, getting your parcel back to you by Day 3.

Ups Parcel Collection

Key features of Hermes Parcel Returns:

Parcel Collection From Home


Parcel Collection Service

  • Personal Doorstep Collection We will collect an unwanted parcel right on the doorstep
  • Stated 6 Day Collection Choose a day of collection up to 7 days ahead, Monday to Saturday
  • 3 Day Service Returned parcels will be delivered back to you by Day 3
  • Untracked or Tracked options available We’ll give you the option to access a fully tracked service if your customer uses our intelligent returns portal
  • Choice of booking options Your customers can contact you directly to book a collection or can arrange this themselves using our self serve consumer portal
  • ETA for Collection We can provide your customer with a 4 hour time-window for collection if you add-on our new ETA service